Privacy Policy – Vivimate IPTV
Legal Document

Privacy
Policy.

Last updated: January 1, 2025  ·  Effective immediately

🔒
Data Storage
Minimal data collected. Securely stored. Never sold to third parties.
🚫
No Tracking
No advertising trackers, no Facebook Pixel, no behavioral profiling.
✅
Your Rights
Access, correct, or delete your data at any time via WhatsApp.
— 01

Introduction

Vivimate ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our service.

🔵Short version: We collect only what's necessary to deliver and improve your service. We never sell your data. You can request deletion at any time.

— 02

Information We Collect

We collect the following categories of information:

Data Type Examples How Collected
Contact Info WhatsApp number, email address Provided by you at order time
Payment Info Transaction reference, amount, currency Provided during payment
Device Info Device type, app version, OS Auto-collected for support
Usage Data Connection timestamps, stream quality logs Auto via our servers
Location (Approx.) Country/region (IP-based) Auto for content licensing

We do not collect full payment card numbers, government IDs, or sensitive personal data such as health or biometric information.

— 03

How We Use Your Data

Your information is used exclusively for the following purposes:

  • ✓
    Service delivery: Creating and managing your subscription, delivering credentials, and activating your account.
  • ✓
    Customer support: Responding to messages, troubleshooting issues, and processing refunds.
  • ✓
    Service improvement: Analyzing usage patterns to optimize streaming performance and content availability.
  • ✓
    Security & fraud prevention: Detecting and preventing unauthorized access or payment fraud.
  • ✓
    Legal compliance: Meeting obligations under applicable laws and regulations.
  • ✓
    Service communications: Renewal reminders and service-related notices (no unsolicited marketing).
— 04

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We may share limited data with trusted service providers:

  • Payment processors — to handle transactions securely.
  • Server infrastructure providers — to host and deliver our streaming service.
  • Content delivery networks (CDNs) — to optimize stream performance globally.

All third-party providers are contractually bound to use your data only for services provided to Vivimate.

⚖️Law enforcement: We may disclose information if required by law, court order, or to protect the rights and safety of Vivimate, our customers, or the public.

— 05

Data Retention

We retain your personal data for as long as your subscription is active, plus a reasonable period afterward:

  • Account data: Duration of subscription + 12 months.
  • Payment records: 5 years for financial and legal compliance.
  • Support communications: 24 months.
  • Server logs: Automatically purged after 90 days.

You may request early deletion of your data at any time (see Section 7).

— 06

Security

We implement industry-standard security measures to protect your information:

  • ✓
    End-to-end encryption for all data transmissions (TLS/SSL).
  • ✓
    Secure, access-controlled server environments.
  • ✓
    Regular security audits and vulnerability assessments.
  • ✓
    Strict internal access controls — only authorized personnel can access customer data.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

— 07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • ✓
    Access: Request a copy of the personal data we hold about you.
  • ✓
    Correction: Request correction of inaccurate or incomplete data.
  • ✓
    Deletion: Request erasure of your personal data ("right to be forgotten").
  • ✓
    Portability: Request your data in a structured, machine-readable format.
  • ✓
    Objection: Object to our processing of your data for certain purposes.
  • ✓
    Restriction: Request that we limit how we use your data.

To exercise any of these rights, contact us via WhatsApp. We will respond within 30 days.

— 08

Cookies & Tracking

Our website uses a minimal set of cookies strictly necessary for its operation:

  • Session cookies: To maintain your browsing session.
  • Preference cookies: To remember your language and display settings.

✅We do not use advertising cookies, Facebook Pixel, Google Analytics, or any behavioral tracking technology. You can disable cookies in your browser without affecting our service.

— 09

Children's Privacy

Vivimate's services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

— 10

Policy Changes

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of Vivimate after any changes constitutes acceptance of the updated policy.

— 11

Contact

For any privacy-related questions, data requests, or concerns, contact our team directly via WhatsApp. We respond within minutes.

Questions about your privacy?
We're available 24/7 and respond within minutes.