Terms of
Service.

Definitions

• "Vivimate", "we", "us", "our" — refers to Vivimate and its operators.
• "Service" — the IPTV streaming platform, website, apps, M3U playlists, and Xtream Codes credentials provided by Vivimate.
• "User", "you", "subscriber" — any individual or entity that accesses, uses, or subscribes to the Service.
• "Subscription" — a paid plan granting access to the Service for a defined period.
• "Content" — all live TV channels, VOD titles, series, and other media accessible through the Service.
• "Credentials" — your M3U URL, Xtream username, and password delivered upon subscription activation.

Eligibility

To use Vivimate, you must:

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  Be at least 18 years of age or the legal age of majority in your jurisdiction.
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  Have the legal authority to enter into a binding agreement.
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  Not be prohibited from using the Service under applicable laws of your country.

By subscribing, you represent and warrant that you meet all eligibility requirements.

Account & Subscription

Your subscription grants you a non-exclusive, non-transferable, personal license to access the Service during the active subscription period.

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  You are responsible for maintaining the confidentiality of your credentials.
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  You may not share, sell, or transfer credentials to any third party (unless on an authorized Reseller plan).
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  Each plan permits a defined number of simultaneous streams — exceeding this may result in suspension.
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  You are responsible for all activity that occurs under your account.

Acceptable Use

You agree to use the Service only for lawful, personal, and non-commercial purposes (unless on a Reseller plan). Acceptable use includes:

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  Streaming content for personal viewing on your own devices.
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  Using a compatible IPTV player (Tivimate, IPTV Smarters, VLC, etc.).
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  Connecting via VPN for privacy (performance not guaranteed).
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  Reselling subscriptions only under an active Vivimate Reseller plan.

Prohibited Activities

The following are strictly prohibited and will result in immediate account termination without refund:

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  Reselling credentials or access without an authorized plan.
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  Redistributing content via re-broadcasting, screen sharing, or public display.
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  Circumventing technical limitations, stream limits, or access controls.
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  Hacking, reverse engineering, or disrupting our servers or infrastructure.
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  Using automated tools (bots, scrapers) to access or download content.
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  Misrepresenting your identity or creating fraudulent accounts.
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  Using the Service to violate any applicable law, including copyright law.
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  Chargebacks or payment fraud — see our Refund Policy for proper dispute resolution.

Payment & Billing

• All prices are displayed in USD unless otherwise stated.
• Payment is due in full before service activation.
• Vivimate accepts cryptocurrency, bank transfers, and other methods communicated via WhatsApp.
• Subscriptions do not auto-renew — you must manually reorder to continue service.
• Prices are subject to change; existing subscriptions are honored at the rate paid.
• All sales are final except where covered by our Refund Policy.

Service Availability

Vivimate targets 99.9% uptime but does not guarantee uninterrupted access. Service may be affected by:

• Scheduled maintenance (announced in advance where possible).
• Unscheduled outages due to infrastructure issues.
• Force majeure events (natural disasters, government actions, cyberattacks).
• Content licensing changes resulting in channels or titles being removed.

Intellectual Property

All content accessible through Vivimate is owned by or licensed to the respective content providers. Vivimate does not claim ownership of any third-party content.

The Vivimate brand, logo, website design, and proprietary technology are the intellectual property of Vivimate and may not be copied, reproduced, or used without written permission.

By using the Service, you agree not to record, capture, download, or redistribute any content accessed through Vivimate.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. Vivimate does not warrant that:

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  The Service will be uninterrupted, error-free, or completely secure.
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  Any specific channel, title, or content will be available at all times.
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  The Service will meet your specific requirements or expectations.

Your use of the Service is at your sole risk.

Limitation of Liability

To the maximum extent permitted by law, Vivimate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

In no event shall Vivimate's total liability to you exceed the amount paid by you for your current subscription period.

Termination

By Vivimate: We reserve the right to suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, or pose a risk to our service or other users. No refund will be issued for termination due to cause.

By You: You may cancel your subscription at any time by notifying us via WhatsApp. Cancellation does not entitle you to a refund for the remaining subscription period unless covered by our Refund Policy.

Upon termination, your access to the Service will be revoked and your credentials deactivated.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through direct communication with Vivimate support.

If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration before pursuing any court action, to the extent permitted by applicable law.

Changes to Terms

Vivimate reserves the right to modify these Terms at any time. Changes take effect upon posting. Continued use of the Service after changes are posted constitutes your acceptance. For material changes, active subscribers will be notified via WhatsApp.

Contact

Questions about these Terms? Our team responds within minutes on WhatsApp.